Reference

Terms That Govern Your Account

Using cadet means you agree to the terms set out here — covering account access, wallet use, and how we handle your data. Eligibility depends on your local law and the regions where our services are available.

Account TermsPrivacy PolicyWallet ConditionsEligibility Rules
cadet Terms That Govern Your Account
DATA AND SECURITY

How We Handle Your Account Data

Your account data is stored securely and used only to operate your cadet account — processing bKash, Nagad, and Rocket transactions, verifying your identity, and keeping your session secure on mobile and desktop.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings page in your account.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, use the lock-account option in settings or contact support immediately via live chat.

Data Requests and Changes

To access, correct, or delete your personal data, submit a request through the Help Centre or email support with your account ID. We respond within the timeframe required by applicable law.

CONTACT PATHS

Reach Us on Legal Matters

Have a question about your account terms, a wallet transaction, or your data? Our support team handles legal and policy queries through the channels below. For account-specific issues, have your registered mobile number ready.

Live Chat Open the chat widget from any page in your account. For policy or terms queries, select the Legal category so the right team picks it up without delay.
Email Support Send detailed legal or data requests to our support address. Include your account ID and the specific policy section you are asking about for a faster response.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions, wallet dispute steps, and how to submit a formal data access request.

Legal Questions We Hear Most

These are the questions we get most often about our terms, your rights, and how we manage account data. If yours is not here, live chat or the Help Centre will get you a direct answer.

Account eligibility depends on your local law and whether you are in a region where our services are available. It is your responsibility to confirm that accessing cadet is permitted where you are.

Submit a data access request through the Help Centre inside your account, or email support with your account ID. We will respond within the timeframe set by applicable law in your region.

Yes. Send a deletion request via the Help Centre or email. Some data must be retained for legal and financial compliance — we will tell you exactly what is kept and why when we process your request.

Disputed transactions are reviewed against the wallet provider's own records. Our terms set out the steps we follow, and support can walk you through the process via live chat with your transaction reference.

We notify you through your registered account contact before any material change takes effect. Continuing to use your account after the effective date means you accept the updated terms.

We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with service providers bound by confidentiality obligations. We do not sell your personal data.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.